We apologize due to covid 19 we do not accept returns; unless we send you a size other than what you ordered.
Or if you were sent the incorrect items.
Just send us a email and we will send you return label.
The items must be returned with the original tag and packaging.
The item must not be worn and or used.
If it is returned in such a manner as stated above you will forfeit your purchase
and you will be responsible for shipping charges back to you.
1. Cancellation Policy:
Order can be cancelled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.
All the shipped out order can not be cancelled.
2. Return Policy:(1).How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 14 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third:If we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
(2). With cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation), Within 14 days of delivery, and The buyer is responsible for all shipping costs incurred.
(3). Rerurn & exchange address: The return address is not the shipping address on the express waybill, so please contact our sale manager first to get the return address.
3. Refund Policy:
The money will refund in 2 working days after the order is cancelled & return package is delivery.
If the buyer paid by Paypal, the money will refund in 2 working days; If by credit card or bank transfer, it take 3-15 days or more time for the bank to porcess the international refund, your kindly understanding and patience will be highly appreciated.